IT support that
speaks your language
Patient, reliable technology support and proactive cybersecurity built for small businesses and nonprofits. Whether it's a network issue, a security concern, or a question you've been afraid to ask, our team is here to help — without the jargon or the judgment.
Why good IT support & security matters
For small businesses, technology downtime isn't just frustrating — it's costly. Every minute your systems are down, you're losing productivity, revenue, and customer trust. Yet most small businesses don't have the budget for a full-time IT department, leaving them vulnerable when things go wrong and scrambling for help when they need it most.
At Able IT Pros, we believe great tech support starts with great communication. Our team takes a patient, human-first approach to every interaction. We listen carefully, explain things clearly, and never make you feel silly for asking a question. Whether you're a tech-savvy entrepreneur or someone who still prints out their emails, we meet you where you are and get you where you need to be.
From remote troubleshooting and on-site visits to proactive security monitoring and long-term IT planning, we act as your dedicated technology partner. Through our Able Defend program, we also provide cybersecurity audits, threat detection, incident response, and employee security training. We don't just fix problems — we prevent them, so you can spend less time worrying about technology and more time growing your business.
What's Included
Fast, secure remote access to diagnose and resolve issues from anywhere. Most problems are solved in a single session without anyone needing to leave their desk.
When remote support isn't enough, our technicians come to you. On-site visits throughout the Pittsburgh area for hardware issues, installations, and hands-on troubleshooting.
A dedicated point of contact for your team to report issues, ask questions, and get guidance. Friendly, responsive support via phone, email, or chat — whenever you need it.
Reliable Wi-Fi, secure network configuration, firewall management, and ongoing monitoring to keep your business connected and protected at all times.
Expert recommendations, procurement assistance, installation, and configuration for computers, printers, software licenses, and all the tools your team needs.
Migration to and management of cloud platforms like Microsoft 365, Google Workspace, and cloud backup solutions to keep your data safe and accessible from anywhere.
Comprehensive audits of your entire technology environment — hardware, software, network, and security. We identify vulnerabilities, inefficiencies, and opportunities to save money and improve performance.
Proactive cybersecurity through our Able Defend program. We evaluate your systems for vulnerabilities, monitor for suspicious activity, and detect threats early — before damage is done.
When a security event occurs, our team acts swiftly to contain threats, minimize damage, and recover compromised data. We also set up encrypted backups so your data is always recoverable.
Interactive training that teaches your team to recognize phishing emails, social engineering attacks, and unsafe practices. Turn your employees from your weakest link into your strongest defense.
A proven process for stress-free support
When something goes wrong, you need a clear path to resolution. Our four-step support process is designed to get you back up and running quickly, with minimal disruption to your day.
Report Your Issue
Reach out by phone, email, or our online portal — whatever is easiest for you. Describe what's happening in your own words, and our team will take it from there. No technical knowledge required.
Quick Diagnosis
Our technicians assess the situation, identify the root cause, and explain the problem to you in plain English. We'll outline the solution, estimated timeline, and any costs before proceeding — no surprises.
Resolution & Repair
We get to work resolving your issue — whether remotely or on-site. From software fixes and hardware repairs to configuration changes and data recovery, we handle it efficiently and keep you informed every step of the way.
Follow-Up & Prevention
After the fix, we follow up to make sure everything is working perfectly. We also identify what caused the issue and recommend preventive measures — so you're less likely to face the same problem again.
Need tech help? We're just a call away.
Whether it's an urgent issue or a question you've been putting off, our friendly team is ready to help you get back on track — quickly and painlessly.